Terms of service

TERMS OF SERVICE

Last Updated: 2nd of June,2026.

Welcome to Hooryx. These Terms of Service ("Terms") govern your use of the Hooryx website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Business Information

Hooryx is a sole proprietorship business operating from Dehradun, Uttarakhand, India.

Business Name: Hooryx

Registered Location: Dehradun, Uttarakhand, India

FSSAI Registration Number: [To Be Updated]

Contact Email: hooryxluxury1526@gmail.com

Instagram: @hoo_xyz

WhatsApp: +91 XXXXX XXXXX

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under parental or guardian supervision.

  • The information provided by you is accurate and complete.

  • You have the legal authority to enter into binding agreements.

3. Products

Hooryx offers handcrafted vegetarian food products, including but not limited to:

  • Bake & Broken Collection

  • Raw Collection

  • Crumble Collection

All products are prepared using carefully selected ingredients and may contain nuts, seeds, and other allergens.

Customers with allergies should carefully review ingredient information before purchasing.

4. Product Variations

As Hooryx products are handcrafted in small batches, slight variations may occur in:

  • Color

  • Texture

  • Shape

  • Roasting levels

  • Ingredient appearance

  • White chocolate chunk size

  • Nut and seed distribution

These variations are natural and shall not be considered defects.

5. Allergens

Our products may contain or be processed in environments handling:

  • Tree Nuts

  • Seeds

  • Dairy

  • White Chocolate Ingredients

Customers with food allergies should exercise caution before consuming our products.

Hooryx shall not be liable for allergic reactions arising from known ingredients clearly disclosed in product descriptions.

6. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

Accepted payment methods include:

  • UPI

  • Net Banking

Hooryx reserves the right to modify product pricing without prior notice.

Orders will be processed only after successful payment confirmation.

Cash on Delivery (COD) is currently not available.

7. Order Acceptance

All orders are subject to acceptance and availability.

Hooryx reserves the right to:

  • Refuse any order

  • Limit quantities

  • Cancel suspicious or fraudulent transactions

  • Cancel orders due to pricing errors or inventory issues

In such cases, customers will receive a refund where applicable.

8. Shipping & Delivery

Orders are typically processed and dispatched within reasonable business timelines.

Estimated delivery timelines are generally between 3–7 business days depending on:

  • Delivery location

  • Courier service availability

  • Weather conditions

  • Operational factors beyond our control

Delivery timelines are estimates and are not guaranteed.

Hooryx shall not be liable for courier-related delays once an order has been handed over to the shipping partner.

9. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Due to food safety and hygiene standards, delivered food products are generally non-returnable except in approved circumstances.

Customers are encouraged to review our Return & Refund Policy before placing an order.

10. Intellectual Property

All content on the Hooryx website including but not limited to:

  • Product names

  • Logos

  • Branding

  • Product descriptions

  • Website content

  • Product photography

  • Graphics

  • Packaging designs

  • Recipes

  • Marketing materials

are the exclusive property of Hooryx and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from Hooryx.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to systems or data

  • Disrupt website functionality

  • Misrepresent identity or information

  • Upload malicious software or harmful content

Violation of these Terms may result in restricted access or legal action.

12. Limitation of Liability

To the maximum extent permitted by law:

Hooryx shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our products

  • Website access or unavailability

  • Delivery delays

  • Allergic reactions to disclosed ingredients

  • Customer misuse or improper storage of products

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Storage & Consumption

Customers are responsible for storing products according to the instructions provided.

Hooryx shall not be responsible for quality deterioration resulting from:

  • Improper storage

  • Exposure to heat, moisture, or direct sunlight

  • Consumption after the stated Best Before date

14. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand, India.

16. Changes to These Terms

Hooryx reserves the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

17. Contact Information

For questions regarding these Terms of Service, please contact:

HOORYX Customer Support

Email: hooryxluxury1526@gmail.com

Instagram: @hoo_xyz

WhatsApp: +91 XXXXX XXXXX

Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM IST

Thank you for choosing Hooryx.

Small Batch Crafted. Luxury in Every Jar.

Cool it. Taste it. Love it.