Shipping Policy – Hooryx

Last Updated: May 2026

At Hooryx, we aim to deliver our luxury chocolate products safely and efficiently while maintaining product quality.

1. Order Schedule

• Orders are accepted from Monday to Sunday.
  

2. Delivery Areas

Currently, Hooryx provides fast delivery services only in Dehradun, Uttarakhand.

Pan-India shipping services may be introduced in the future.

3. Delivery Time

• Dehradun orders are generally delivered within 1–2 business days.
• Future Pan-India delivery timelines may vary depending on location, courier availability, weather, and other external factors.

4. Shipping Charges

Shipping charges may vary depending on:

• Delivery location,
• Order value,
• Delivery requirements.

Applicable shipping charges will be shown during order confirmation.

5. Tracking Updates

Customers may receive order and delivery updates through our official communication channels.

6. Customer Responsibility

Customers must provide:

• Correct delivery address,
• Accurate contact details,
• Availability at the time of delivery.

Hooryx shall not be responsible for failed deliveries due to:

• Incorrect address details,
• Unreachable phone numbers,
• Customer unavailability.

Refunds will not be issued in such cases.

7. Temperature-Sensitive Products

Our chocolates are temperature-sensitive products.

Hooryx is not responsible for:

• Melting,
• Damage,
• Improper storage,
• Product condition after successful delivery.

Customers are advised to store products properly after receiving them.

8. Alcohol-Related Deliveries

Some Hooryx products may contain alcohol.

Orders containing alcoholic products shall only be delivered where legally permitted under applicable Indian laws. Customers must be of legal drinking age to purchase such products.

9. Delays

While we aim for timely deliveries, delays may occur due to:

• Weather conditions,
• Traffic,
• Courier issues,
• High order volume,
• Unforeseen circumstances.

Hooryx shall not be liable for delays beyond reasonable control.

10. Contact Us

For shipping support, reviews, or feedback:

Email: hooryx.luxury@gmail.com
Instagram: hoo_ryx
Website: Hooryx Official Website