Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 2nd of June,2026.

At Hooryx, every order is prepared with care and packed to ensure it reaches you in the best possible condition. This Shipping & Delivery Policy explains how we process, ship, and deliver orders across India.

1. Shipping Coverage

Currently, Hooryx delivers across India.

We may expand to international shipping in the future. Any updates regarding international delivery will be communicated on our website.

2. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within:

1–3 Business Days

Processing time may vary during:

  • New product launches

  • Promotional events

  • Public holidays

  • High order volume periods

As Hooryx products are handcrafted in small batches, occasional delays may occur to maintain our quality standards.

3. Delivery Timeline

Estimated delivery timelines are generally:

3–7 Business Days

Delivery time depends on:

  • Customer location

  • Courier partner availability

  • Weather conditions

  • Regional accessibility

  • Public holidays

  • Operational circumstances beyond our control

Remote locations may require additional delivery time.

Delivery timelines provided are estimates and should not be considered guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Hooryx may occasionally offer:

  • Free Shipping Promotions

  • Discounted Shipping Offers

  • Minimum Order Value Free Shipping

Such offers may change without prior notice.

5. Order Tracking

Once your order is shipped, tracking details will be shared through the contact information provided during checkout.

Customers are responsible for providing accurate contact and delivery details.

Incorrect address information may result in delivery delays or failed deliveries.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

  • Incorrect contact details

the package may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

7. Damaged or Tampered Packages

If your package appears damaged, tampered with, or compromised upon delivery:

  • Take clear photographs immediately.

  • Contact us within 24 hours of receiving the package.

Email: hooryxluxury1526@gmail.com

Instagram: @hoo_xyz

WhatsApp: +91 XXXXX XXXXX

Failure to report within the specified timeframe may affect eligibility for replacement or refund consideration.

8. Delays Beyond Our Control

While we strive to deliver orders promptly, Hooryx shall not be held responsible for delays caused by:

  • Natural disasters

  • Severe weather conditions

  • Government restrictions

  • Transportation disruptions

  • Strikes

  • Pandemic-related disruptions

  • Courier service interruptions

We appreciate your patience in such situations.

9. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate at the time of order placement.

Hooryx shall not be liable for delivery issues arising from incorrect:

  • Names

  • Addresses

  • Postal codes

  • Phone numbers

  • Other customer-provided information

10. Order Cancellation After Dispatch

Once an order has been packed or dispatched, it cannot be cancelled.

Please refer to our Return & Refund Policy for additional information regarding refunds and replacements.

11. Multiple Manufacturing Locations

To improve delivery efficiency, Hooryx may fulfill orders from different production locations, including but not limited to:

  • Dehradun, Uttarakhand

  • Sagar, Madhya Pradesh

Orders may be shipped from the location best suited to serve the customer while maintaining product quality and delivery efficiency.

12. Contact Us

For shipping-related questions or delivery assistance, please contact:

HOORYX Customer Support

📧 Email: hooryxluxury1526@gmail.com

📸 Instagram: @hoo_xyz

📱 WhatsApp: +91 XXXXX XXXXX

🕒 Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM IST

Our Promise

Every Hooryx order is crafted with care, packed thoughtfully, and dispatched with attention to quality so that every jar arrives ready to be enjoyed.

Small Batch Crafted. Luxury in Every Jar.

Hooryx — Cool it. Taste it. Love it.