Privacy policy

PRIVACY POLICY

Last Updated: 2nd of June,2026.

At Hooryx, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Information (processed securely through third-party payment providers)

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Transaction details

Technical Information

  • IP Address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products to you
  • Provide customer support
  • Send order updates and confirmations
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications (only where permitted)

3. Payment Security

Hooryx does not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information.

All payments are processed through trusted third-party payment gateways that follow industry-standard security practices.

4. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only with:

Delivery Partners

For shipping and order fulfillment.

Payment Providers

For secure payment processing.

Service Providers

Who help operate our website, customer support, analytics, or marketing activities.

Legal Authorities

When required by applicable laws, regulations, court orders, or government requests.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Alteration
  • Disclosure
  • Loss

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Marketing Communications

We may send:

  • Order confirmations
  • Shipping notifications
  • Product updates
  • Promotional offers
  • Newsletter communications

You may unsubscribe from promotional emails or marketing communications at any time by following the unsubscribe instructions provided.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services.

Hooryx is not responsible for the privacy practices or content of such external websites.

Users are encouraged to review the privacy policies of those websites separately.

9. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Resolve disputes
  • Comply with legal and regulatory requirements

Once no longer required, information may be securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

11. Children's Privacy

Hooryx products and services are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

12. Changes to This Policy

Hooryx reserves the right to modify or update this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page.

Customers are encouraged to review this policy periodically.

13. Contact Us

For any questions regarding this Privacy Policy, your personal information, orders, refunds, replacements, or any other concerns, please contact us:

HOORYX Customer Support

📧 Email: hooryxluxury1526@gmail.com

📸 Instagram: @hoo_xyz

🕒 Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

We aim to respond to all customer inquiries as quickly as possible and appreciate your patience during peak periods.

For order support, product inquiries, collaborations, feedback, or privacy-related requests, feel free to reach out through email or Instagram.

Your Privacy Matters

At Hooryx, we believe trust is as important as quality. We are committed to handling your information responsibly, transparently, and securely while delivering a premium experience with every order.

Small Batch Crafted. Luxury in Every Jar.

Hooryx — Cool it. Taste it. Love it. ✨